Privacy Policy

This Privacy Policy applies to the Projects By Crema website at (the Website) which is operated by Crema Developments Pty Ltd (“Projects By Crema”). Projects By Crema is bound by the Australia Privacy Principles (‘APPs’) in the Privacy Act 1988 (Cth) and understands the importance of, and is committed to, protecting your personal information. This Privacy Policy explains how Projects By Crema manages your personal information, including its obligations and your rights in respect of Projects By Crema’s dealings with your personal information. 

1. Collection of Personal Information

Projects By Crema will collect and hold your personal information in a fair and lawful manner, and not in an unreasonably intrusive way. Where it is reasonably practical to do so, we will collect your personal information directly from you. 

Projects By Crema may collect the personal information you directly give to Projects By Crema through some of the following means: 

(a) when you make an inquiry in relation to products and services through the Projects By Crema website; 
(b) when you contact Projects By Crema regarding the services you have requested; 
(c) in administering the processing of a purchase from us; 
(d) from other related correspondence (whether in writing or electronically); 
(e) while conducting customer satisfaction and market research surveys; 
(f) when administering any of Projects By Crema’s services; and 
(g) as otherwise required to manage Projects By Crema’s business. 

2. Types of Personal Information Collected 

The type of personal information Projects By Crema may collect can include (but is not limited to), your name, last name, email address, phone number and postcode. 

When accessing the Website via desktop or mobile, Projects By Crema may record details of your device details and operating systems. 

Projects By Crema only collect sensitive information about you with your consent, or otherwise in accordance with the Privacy Act. 

Where you do not wish to provide Projects By Crema with your personal information, Projects By Crema may not be able to provide you with requested goods or services. 

3. Purposes for Handling Personal Information 

As a general rule, Projects By Crema only process personal information for purposes that would be considered relevant and reasonable in the circumstances. Projects By Crema will only collect information that is necessary for the purposes as described in this Privacy Policy, or other purposes specifically communicated to you. Projects By Crema uses fair and lawful methods to collect personal information. 

Projects By Crema collects, holds, uses, and discloses personal information to: 

(a) provide you with Projects By Crema’s goods and services; 
(b) manage and administer those goods and services; 
(c) communicate with you regarding the services you have requested; 
(d) optimise and customise the user experience (including content and advertising) for users of the Website and our other systems, mobile applications and services; 
(e) comply with its legal and regulatory obligations; and 
(f) otherwise to manage Projects By Crema business. 

4. Disclosing of Personal Information Overseas 

Projects By Crema may disclose your personal information to our related entities, service providers and agents located overseas. From time to time Projects By Crema may also engage an overseas recipient to provide services to us, such as cloud-based storage solutions. Please note that the use of overseas service providers to store personal information will not always involve a disclosure of personal information to that overseas provider.

By providing your personal information to Projects By Crema, you consent to us disclosing your personal information to any such overseas recipients for purposes necessary or useful in the course of operating our business, and agree that APP 8.1 will not apply to such disclosures. For the avoidance of doubt, in the event that an overseas recipient breaches the Australian Privacy Principles, that entity will not be bound by, and you will not be able to seek redress under, the Privacy Act. 

5. Protection of Personal Information 

At Projects By Crema, your personal information is treated with the greatest of care. Projects By Crema maintains appropriate physical, procedural and technical security for its offices and information storage facilities to prevent any loss, misuse, unauthorised access, disclosure, or modification of personal information. This also applies to disposal of personal information. 

Projects By Crema further protects personal information by restricting access to personal information to those who need access to do their job. Physical, electronic, and managerial procedures have been employed to safeguard the security and integrity of your personal information. 

6. Marketing 

Like most business, marketing is important to Project By Crema’s continued success. Projects By Crema has a unique range of products and services that it provides to customers at a high standard. Projects By Crema would therefore like to stay in touch with customers and let them know about new opportunities. Projects By Crema may provide you with information about new products, services, events, and promotions.

Projects By Crema will not disclose your personal information to third parties for marketing purposes. You may opt out at any time if you no longer wish to receive commercial messages from Projects By Crema. You can make this request by contacting Project By Crema’s Privacy Officer.  

7. Accessing and Correcting your Personal Information 

You may contact Projects By Crema’s Privacy Officer to request access to the personal information that Projects By Crema holds about you and/or to make corrections to that information, at any time. On the rare occasions when Projects By Crema refuses access, you will be provided with a written notice stating the reasons for refusing access. Projects By Crema may seek to recover from you reasonable costs incurred for providing you with access to any of the personal information about you held by Projects By Crema. 

Projects By Crema is not obliged to correct any of your personal information if it does not agree that it requires correction and may refuse to do so. If Projects By Crema refuses a correction request, you will be provided with a written notice stating the reasons for the refusal. 

8. Cookies 

A cookie is a small text file stored in your computer’s memory or on your hard disk for a pre-defined period of time. Projects By Crema uses cookies to identify specific machines in order to collect aggregate information on how visitors are experiencing this website. This information will help to better adapt this website to suit personal requirements. While cookies allow a computer to be identified, they do not permit any reference to a specific individual. For information on cookie settings of your internet browser, please refer to your browser’s manual.  

9. Resolving Personal Information Concerns 

If you have any questions, concerns or complaints about this Privacy Policy, or how we handle your personal information, please contact our Privacy Officer: The Privacy Officer Address: 8 Palmerston Crescent, South Melbourne, VIC 3205 Phone: +61 3 9646 2188 Email:

We take all complaints seriously and will respond to your complaint within a reasonable period. You may also lodge a complaint with the Office of the Australian Information Commissioner by telephone: 1300 363 992 or email:

10. Changes

Projects By Crema reserves the right to change the terms of this Privacy Policy from time to time, without notice to you. An up-to-date copy of the Privacy Policy is available on the Projects By Crema website at (located in footer). 


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